Help Center

Frequently Asked Questions

  • Who is Behalf?

    Behalf is a FinTech Company that facilitates business purchases between B2B buyers and sellers, providing financing options that are flexible and convenient. Behalf is headquartered in New York City with offices in Tel Aviv. Behalf has been around since 2012 and is backed by world-class VC funds including Viola Capital, Vintage Investment Partners, Migdal Insurance, La Maison Investment Partners and MissionOG. Behalf is partnered with Amazon Web Services and Stripe for secure payment processing, has an A+ Rating from BBB and has been trusted by companies including NewEgg for Business and Lenovo.

  • Who should complete enrollment for the Business Entity Customer?

    Any U.S. business seeking commercial financing solutions can enroll with Behalf. The person who is a representative of the business with sufficient authority, referred to as the “Responsible Party” may enroll their business with Behalf.

  • Who is the Responsible Party?

    The Behalf Responsible Party is the natural person connected to the Business that is the contact for the Business Applicant or Customer seeking a Business Loan or Merchant Cash Advance and must be either a signatory, true principal officer, general partner, owner or trustor who controls, manages, or directs the Business and the disposition of its funds and assets via Corporate Resolution.

    The Responsible Party should have proof of residency in the U.S. and have a good to excellent credit rating as their connection to the business customer will be evaluated on an on-going basis during enrollment and transaction.

  • What kinds of businesses can sign up for Behalf?

    Behalf offers financing for large, medium and small businesses that are established or just getting started. In fact, there is no 1 year age minimum at Behalf!

    Businesses that are both in good standing with the state and credit bureaus are eligible to enroll with Behalf. Certain industries (including illegal goods and services, e.g., CBD) and government entities, including public schools, are not eligible to enroll.

    Businesses should be established to do business in the U.S. and have a domestic physical and financial presence.

  • What types of financing does Behalf offer?

    Business customers are offered two types of financing options: Behalf Merchant Cash Advances (MCAs) or Closed-ended Business Installment Loans with its bank partner, FinWise Bank, of Murray, Utah, FDIC insured. All loans extended by FinWise and all MCAs are made by Behalf.

  • How does Behalf Financing Work?

    It all starts with the Behalf online enrollment process to set up your business customer portal which can be completed in 2 minutes or less. Upon successful enrollment and business bank connection, Behalf Business Customers will be assigned a customized Purchasing Limit based on meeting financing pre-eligibility checks, including on credit and bank standing.

    During the enrollment process, Business Customers will set their transaction initial preferences for using Behalf, including the financing details. Each transaction is an application for financing drawn down from the Purchasing Limit and is each individually underwritten for approval. This is designed for your convenience as it will speed up processing times when you are ready to submit a transaction (application for financing).

    Business Customers will use their online customer portal to then submit one or more transactions to any approved merchant in the Behalf network up to the amount of their Purchasing Limit. They will also use the customer portal to manage their Behalf enrollment and transaction preferences either through their tablet, online or on their phone in an embedded software application.

  • What if my merchant is not signed up to use Behalf?

    Signing up to accept Behalf as a merchant is a quick and easy process, especially if the merchant accepts VISA. If the merchant would like to be paid by ACH, they would also set up their own merchant online profile through the Behalf Merchant enrollment process here.

    Behalf currently has over 5k approved merchants in its network and the process to add is fairly simple.

    Behalf currently accepts merchants that have an established U.S. presence such that they have a formal established physical presence in the U.S. as well as have a valid U.S. business bank account.

  • What states does Behalf conduct business in?

    Behalf offers financing in most U.S. states as well as in the United States territories. Currently, Behalf does not conduct business in Colorado, North Dakota and West Virginia. 

    Please note that for commercial bank loans made by FinWise, availability in the U.S. Territories may be limited.  Please contact us for more information at care@behalf.com

  • How many soft credit hits does Behalf conduct?

    When a business customer signs up for Behalf, a ‘soft’ inquiry will be made on the business contact or Responsible Party’s personal credit history and is included as a factor in the business’s eligibility for a Behalf Business Account. In addition, we will obtain a business credit report.

    We will perform periodic soft inquiries into the business contact or Responsible Party’s personal credit history to monitor the business’s eligibility for any terms changes. These periodic credit reports are commonly referred to as ‘account management inquiries’ and do not have an impact on your credit score, as they are soft inquiries.

    When a business requests an extension of the purchasing limit, Behalf reserves the right to pull a soft inquiry, as part of the terms and conditions agreed to when signing up with and using Behalf.

  • What is Purchasing Power?

    Purchasing power or the Purchasing Limit is the total $ amount of transaction(s) that your business is likely to qualify for when you apply for financing with each transaction. Assigned during the Behalf enrollment process, the Purchasing Limit makes aims to speed up the financing process when a transaction is submitted.

    A purchasing limit is not an offer of financing, but rather the dollar limit amount of transactions that can be submitted through your business’s Behalf Customer Portal. If the purchase limit assigned to your business does not work for you, you may request an increase either from your Customer Portal or by writing us at care@behalf.com Please be prepared to provide additional information or documentation as noted below.

  • How do I increase my business’ Purchasing Power?

    If you’re looking to increase your Purchasing Power, please contact care@behalf.com. Behalf’s friendly care team will be able to walk you through the steps necessary to re-evaluate your purchasing limit. Please note that each transaction request submitted is a separate application for financing that will be individually reviewed and approved subject to current underwriting criteria, terms and conditions. Please note that terms are subject to change at any time.

  • How do I link my business deposit bank account to Behalf?

    Please follow the steps below to link your business bank deposit account to Behalf:

    1) Log into your business’ Behalf portal: https://app.behalf.com/users/signin
    2) Click on your name as the Responsible Party, found on the left side of your Behalf dashboard, to open a small drop-down.
    3) Click on the Settings option.
    4) Navigate to the bank section, click on ‘ADD OR UPDATE BANK’, and log in using the same username and password used to log into your business bank’s online banking system.
    5) Make sure to use the correct banking credentials. To verify the credentials, test the username and password on your business bank’s website.

    If you don’t see the same login fields or security question(s) when logging in through Behalf’s bank verification page, as you normally would on your business bank’s website, please contact care@behalf.com to let us know.

    Please note that while the majority of banks permit online access connectivity, some do not and this may require you to provide bank statements manually.

  • Why does Behalf require my SSN / DOB?

    Behalf collects the social security number and date of birth of the Responsible Party of the Business Customer to validate the identity of the person, ensuring the person enrolling with Behalf is connected to the business.

    To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you and your Business: When you open an account, we will ask for information about you and your business, such as your name and your business’s name, the U.S. physical address for you and your business, your date of birth, and other information that will allow us to identify you as the Responsible Party and the Business Entity. Besides obtaining your credit report to verify your identity, we may also ask to see your driver’s license or other identifying documents about you or your business. To learn more about the account opening procedures under the U.S.A. Patriot Act, see here.

  • Will Behalf check my credit?

    When a business customer enrolls with Behalf, a soft inquiry will be made on the Responsible Party’s personal credit history and included as a factor in your business’ eligibility for a Behalf Internet Account. These periodic credit reports are commonly referred to as ‘account management inquiries’ and do not have an impact on your personal credit score, as they are soft inquiries. In addition, Behalf will obtain a business credit report.

  • Is there anything my business can’t purchase with Behalf?

    Your business can use Behalf to purchase goods or services utilized for business purposes on approved transactions. Business customers are permitted to purchase inventory, manage payments for large business services, or manage cash flow on other merchant-provided expenses.

    Generally, Behalf customers cannot use Behalf to:

    • Pay for existing debt including credit card bills, bank loans, phone bills, travel expenses, educational expenses, rent, or employee payroll
    • Pay yourself or your business directly or on behalf of anyone else
    • Pay other financial institutions
    • Pay for illegal goods or services (including CBD)
    • All transactions are subject to Behalf approval and meeting underwriting criteria.

    Please note that this is not an exhaustive list. There may be other items not permitted within policy. 

  • How do I submit a transaction request?

    Paying for your business needs can be made convenient and easy when using Behalf! To apply for financing on behalf of your business, submit one of more transactions up to the amount of your business’s purchasing limit. Each transaction is a separate request for financing that will be underwritten.

    The process only takes a few minutes! See below for the step by step guide:

    1. First, contact your merchant or fill a cart on their website in order to get a quote for the total order payment (including taxes and shipping) amount.
    2. Once you have this information, don’t place the order with the merchant, but create a transaction through Behalf’s website. To do that, sign in to your Behalf account by clicking on https://app.behalf.com/users/signin. Click on
    CREATE TRANSACTION, then enter the order details, choose your debit schedule and submit.
    3. Once the review of your submitted transaction is completed, you will receive a decision email from Behalf. If the transaction is approved, you will then be able to complete the purchase from your merchant.

    *All transactions are subject to Behalf approval and meeting underwriting criteria and review times may vary

  • How do I offer Behalf financing on my eCommerce website as a merchant?

    Behalf fully integrates with select platforms such as Magento, Big Commerce, and Shopify+, allowing your customers to sign up and check out directly from your business’ platform. To further explore this, log into your approved Behalf Merchant profile and select the integrations tab.

    We also offer a widget which allows your business customers to seamlessly enroll and apply for business financing to fund their business purchases on your website. The widget is a great feature to have should you not be able to fully integrate.

    Please click on the link below for instructions on how to install the widget on your e-commerce website: https://developer.behalf.com/docs/qualification-widget.

    Please note that in order to offer Behalf as a merchant, you must complete a separate enrollment as a merchant. If you have questions or need help, contact care@behalf.com

  • How do I get a copy of my contract and terms and conditions or other important information about my Behalf enrollment?

    Important Legal Disclosures and Information can be found on our website at www.behalf.com/legal-documents. Be sure to reference the disclosures for the type of specific transaction and associated financial product: MCA or Business Loan.

    Make sure to read and understand all important disclosures on Behalf’s website or customer portal as you register your business for enrollment with Behalf. You should also be sure to print your agreements and retain them with your business records. If you need another copy, you may reach out to our Customer Care Team at care@behalf.com.

    If you lose or forget to print your contract, to find the type of business’s contract or transaction agreement, log-in to your Behalf Customer Portal and click on your name as the Responsible Party, then click “settings” to access the screen that will tell you what type of financial product you have under “Agreement”. If you need help at any time to understand where to find your agreements or need information, one of our friendly staff will be more than happy to help in our Customer Care Department.

  • How do I contact Behalf?

    Use our Contact Us form here.

    Once your request has been submitted, our Customer Care Team will acknowledge your inquiry within one business day.*

    Already a Behalf Customer?
    1. Check your Purchasing Power 24-hours a day by calling our automated Customer Care line at (877) 943-9962.
    2. To access Live Chat, simply sign in to your Behalf Profile, and click ‘Live Service’. (Live Chat is based upon Representative Availability during: 9:00 AM ET – 6:00 PM ET)
    3. Click here to sign in to Behalf.

    * Please note that while we strive to resolve all requests with expediency, some requests may require additional time for proper and thorough handling and could take up to 7-14 business days.

    Behalf Live Hours and Contact Information:

    Monday – Friday
    9:00am – 8:00pm ET, excluding holidays
    care@behalf.com
    (877) 943-9962

  • How do merchant payouts work? Why does Behalf give all financing proceeds to the merchant?

    We make it easy for you to obtain business financing and ensure that your vendors, suppliers and merchants are paid as soon as possible. By giving the money directly to the merchant, it is one less hassle for you as a business owner to worry about. Not only does this reduce overhead on managing your accounts payable and receivables, but it builds your business because it fosters relationships with merchants who enjoy getting paid rather than wait 30-60-90 days for their invoices to be paid AND it frees up working capital for your business to buy more business goods and services needed to expand your business’s growth opportunities.

  • When will my business’s Merchant get paid?

    The timing may vary but overall it is generally the next business day after both transaction approval and merchant acceptance subject to cut-off times and business hours, merchant and bank policies and other potential processing delays. 

    Specific timing of merchant payout will vary and depend on several factors. First, timing varies based on whether the transaction is paid via Automatic Clearing House (ACH) Transfer or Virtual Card (VC) Transaction. 

    Assuming a transaction is approved and accepted by the merchant, transactions paid by ACH transfer generally may take up to 3 and a half days if submitted after cut-off times (federal holidays and weekends are excluded). This is because of the specific way ACH processing is completed. 

    For transactions paid by VC, the timing is generally faster, assuming there is transaction approval and merchant acceptance, the processing happens from 60 seconds to a few minutes typically. 

  • What is ACH?

    ACH stands for Automated Clearing House, a U.S. financial network used for electronic payments and money transfers. Also known as “direct payments,” ACH payments are a way to transfer money from one bank account to another without using paper checks, credit card networks, wire transfers, or cash.

    These ACH transactions are bundled and processed in large volumes for credit (push)  and debit (pull) transactions in batches. ACH processing is conducted through the association of NACHA.

    The difference between ACH credit and ACH debit is that an ACH credit transaction is initiated by the sender of funds, usually a bank, whereas an ACH debit transaction is initiated by the receiver of funds. In ACH debit transactions, the transaction is initiated by the receiver of funds and the bank receives the payment request by the payee and then sends the funds per the request.

    Behalf uses ACH transfers to send the financing proceeds to the end merchant that you agreed to make a purchase with for your business needs and for Merchants that elected to set up to receive payment by this payout method.

    ACH Transfers are used to also process direct debit transfers for processing debits either for repayment on an installment loan or to process a debit associated with a merchant cash advance.

  • What determines whether a merchant is VC or ACH Merchant?

    A variety of business factors may dictate whether a merchant signs up to be paid by VC or ACH. If a merchant accepts VISA, you generally elect to submit transactions or place Order(s) for approved business purchases to any VC merchant subject to terms and conditions. 

    If a merchant signs up to use Behalf and solely accepts ACH, then that is the method of payment for transactions made to that merchant.

  • Will Behalf guarantee the timing of merchant payment?

    Behalf cannot guarantee the payment processing timeline for payouts.  Each Merchant’s processing time will vary according to their own policies. Additionally, processing time may be impacted based on each merchant’s bank’s policies.

  • Why does it matter how merchants get paid?

    Because merchants get the financing proceeds directly when you check out for your business, it is important that they get paid timey and upfront.

    VC Merchants:

    Approved transactions that are accepted by the merchant for fulfillment before cut-off times are paid the same day.
    Transactions that are not approved with normal processing times due to processing delays will be paid as soon as approved, submitted.

    ACH Merchants:

    Did you submit the business transaction* before cut-off times or 4:45 PM ET Monday – Thursday?

    Great news! Business financing proceeds will be initiated for payment typically the next business day if the Customer’s transaction approval is processed before Behalf’s cut-off times and the Merchant accepts fulfillment of the Order.

    While many transactions can be processed in many cases with a same-day underwriting decision, each order is a separate Transaction, and processing delays could occur such as when additional information or verification is required. Additionally, while Behalf will initiate transfer to Merchant’s Bank, the processing times can vary with each of the merchant’s bank policies for receiving payment by ACH.

    Did you submit the business transaction* after 4:45PM ET on Thursday?

    It looks like you’ve missed the ACH cutoff for the current week. Once your business transaction is approved and accepted it’ll take a few extra days for the payment to be initiated to your Merchant. It could take up to three and a half days. For example, let’s say your transaction occurs at 6:00 PM PT on Thursday. In this case, business financing proceeds would be initiated for payment to the merchant sometime on Monday.  Federal holidays and weekends are excluded.  

     

  • When are ACH payments processed through the banking systems?

    Typically between midnight and 3 a.m. but every Bank varies in terms of when they record deposits and make funds available.  

    ACH is not real-time or immediate. Same day ACH payments can be settled in hours if the conditions are right. Virtually all types of ACH payments, including debit and credit transactions can be eligible for same day settlement except international or those above $25,000. 

    Each financial institution may set up their own processing times. Typically batches are run three times a day on business days only. 

    The ACH Network does not settle payments on weekends (or holidays) when the Federal Reserve system is closed. This applies to both ACH credits (Direct Deposits) and ACH debits (bill payments).

Have more questions?

If you still need help or have feedback, please contact us at 1-(877) 943-9962 or care@behalf.com. Our friendly Customer Care Team is available M-F, 9 AM ET -8:00 PM ET to assist you with your business needs!

 

*Subject to underwriting approval. Terms and Conditions subject to change without notice. See Simple Financing Examples. Each Financing Offer is made post enrollment with Behalf with each approved application for financing or transaction request. Enrollment into the Behalf Customer Portal (internet online account registration) is subject to Behalf eligibility checks of the business entity customer and responsible party connected to the business.  Businesses are assigned a Purchasing Limit, and preliminary information is presented on potential options regarding business financing, including information on potential financing period, and the anticipated estimated monthly financing cost at the time of enrollment with Behalf. The Purchasing Limit is not a line of credit but rather the total dollar amount of financing applications accepted at transaction. The financing details of the Financing Offer are confirmed when the enrolled Behalf customer applies for financing through a transaction request. 

 

Extended Financing options include an estimated 30-180 days of commercial purpose financing.  Monthly cost may vary based upon financing product and amount financed.  See Legal Disclosures for further details.   

 

Behalf’s NET option is an alternative financing method offered through Select Merchants and allows the Business Customer to pay no financing fees if the Order Request is satisfied in full and in accordance with terms and conditions within 30 days. Estimated Monthly Debit(s) as listed in the portal under the Transaction Summary will set forth the estimated timing (the “Debit Schedule”) and amount (the “Debit Amount”) of the expected debits of the Total Outstandings and the amount of the Order Payment. 

 

The Virtual Card is not a credit card but a merchant payout vehicle whereby Behalf is the cardholder of the VISA card issued through Regions Bank and processor Stripe, Inc.; Behalf customers are assigned a number for checkout, as authorized users, for approved transactions to facilitate the processing of the financing proceeds directly to the merchant. Transactions must be individually underwritten and approved before each Virtual Card use. Standard credit card processing fees may apply. Business hours are Monday to Friday 9 a.m. EST to 6 p.m. EST excluding federally observed holidays. Processing time subject to Cut-off times, Monday to Friday 9 a.m. EST to 5 p.m. EST.  Delays may occur, e.g., when more information required.

 

Visit www.behalf.com/legal-documents to review our comprehensive program terms, conditions and disclosures. Questions should be directed to Care@behalf.com 1-(877) 943-9962.

 

All Merchant Cash Advances are made by Behalf.  

 

All business loans are made by FinWise Bank, a Utah-chartered bank located in Murray, Utah, member FDIC, Equal Opportunity Lender.  For more information on ECOA CLICK HERE. For more information about opening a new account, review USA Patriot Act HERE.  For more information on the Loan Program CLICK HERE.