Support Hours

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Contacting Behalf Customers and merchants can reach Behalf’s Support department, during business hours (9am-5pm M-F), using one of the following channels: – Email (merchants: am@behalf.com, customers: support@behalf.com) – Chat (when the chat is open, a Live Chat button will be visible on the bottom right of the customer/merchant’s Behalf Dashboard) – Telephone: (877) 943-9962 (in addition to self-help options, you can leave a message and our Support team will respond within 24 hours by email or phone) If you already…

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Business Loans

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Where do I find more information about my business loan? You can find more information about your business loan funded by FinWise in your legal and financing documents. Visit behalf.com/legal-documents and see “Loan” documents.

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Merchant Cash Advances

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Where do I find more information about my Merchant Cash Advance (MCA)? You can find more information about your merchant cash advance or MCA in your legal and financing documents. Visit behalf.com/legal-documents and see “MCA” documents.  

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Why Behalf?

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Why should my business pay with Behalf? Increase purchasing power Buy what you need to run your business, when you need it, when approved by Behalf. Pay over time Set an automatic payment schedule that works for your business: from no-fee NET 30 terms to 30-90 days of financing at a fixed monthly rate (1 – 3%), subject to meeting underwriting and account approval criteria. Keep payables current Behalf will pay your merchant next business day after transaction approval.* Build…

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Payment process

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How does my business pay Behalf back? Behalf draws directly from your business deposit bank account listed in your Behalf Profile, according to the schedule you chose when you placed your order. Business customers can choose to pay monthly or weekly, and are subject to Behalf’s approval and underwriting criteria. Generally, it can take up to four business days for processing ACH debits from your bank account when you make a payment using your business checking account.  An update to…

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