How long do payments “in review” take to resolve?
Many orders or requests for payment to a merchant take only minutes. However, on certain occasions, Behalf may need to perform a review of your order to determine if your request can be approved. The review process could take anywhere from 30 minutes to several hours. Behalf will reach out to you if we need more information, and you will receive an email notification once the decision is made.
Why was my business unable to be approved for a specific transaction?
Behalf evaluates each transaction individually, including but not limited to the merchant your business is paying, the relationship with that merchant, and the Business’s current ability to pay for each individual requested transaction. Any of these factors may drive whether Behalf can approve an individual transaction request.